Grad Student Comment
Keep putting journals and other periodicals online! I am particularly concerned about being able to quickly access all the journals I need when I am away from campus (e.g., when writing my dissertation).
Online resources are paramount. Provide access to more City Planning-related online journals and data services. Also provide access to older issues of these periodicals online.
As a med student in my clinical rotations, on-line journal articles are the key resource that I use most, and I would like to see as many additional medical journals available on-line as possible. I often need the articles at very short notice or at very odd hours, making it not practical to go to the library and find the hard-copy resources.
Keep up the acquisition budget, and continue to provide innovative services like Borrow Direct and JSTOR!
I use Columbia University's electronic resources for many medical journals and psychology. If I didn't have an account at CU this would have added a lot of footwork for me. Penn does not have as wide a selection of psychiatry, medicine, psychology, and communication on-line journals as Columbia from my experience.
Journal offerings are critical - keep broadening and deepening. Also, the reorganization of the stacks can be a burden for finding books. I hope it's finished soon. Thanks for all your hard work, I've had a very positive experience with the Penn libraries as a whole.
I mainly use the business databases and the most valuable service that the library can offer me is 1.Have a broad range of valuable databases 2.Generate awareness among students of their existence 3. Hold a short seminar on how to use the databases effectively. I think you do a pretty good job in all these areas.
suggestion 1 - maybe have a mini tutorial on the website which shows how to access different types of catalogue information (architecture periodicals for example) and how to evaluate each. If there is something of this manner that already exists, then make it more visible for use.
In the past, I have been most disappointed that trainings (e.g., OVID seminars) have been offered infrequently and never at times I was available to attend. I would love to learn more about searching and using search tools, and hope that these trainings would be offered more often (perhaps in the evening??).
More help learning how to navigate the electronic searching system. I know that we are getting a new library system with the new building in the upcoming years, which will probably include these requests. More study space. 
I have been very satisfied overall. Of course, more resources (whether they be books or electronic materials) are always valuable, but beyond that nothing is more important than improving the (already quite strong) staff, and in particular their ability to help you home in on the information you need.
Perhaps more online training tools - how to use the various business databases efficiently. Seminars in person are nice, but often difficult to attend - thus online training would be extremely useful and convenient.
I would have rated helpful staff at least as important as technologies to help me retrieve information--although I mostly work offsite I don't think you can have one without the other.
Having an extensive collection of journals is important, but also the means to copy the information. A knowledgeable staff is helpful as well. Usually work-study students are not helpful in locating journals or books.
The Fine Arts library is missing group study rooms which are essential for any educational environment. It is particularly important at the Graduate level as many projects are developed in groups and some material from the library will not circulate.
- improve individual study areas (better lighting, security, etc., esp on 4th floor); not necessarily cubicles - increase number of internet/LAN connections for personal laptops throughout library - more "social" seating on first floor--couches, chairs, tables
I think that the Biomed library needs a serious overhall. There should be card readers at the front and the inside should have design qualities matching that of Van Pelt or the Fine Arts library. Sometimes it feels like all the old furniture that nobody wanted was put there. Because it feels so dank and unwelcoming, I have reluctantly changed my studying habits to work at home, rather than the library.
I wish the library could open up earlier. I drop my kids off at school then drive in to begin research but cannot begin until 10 am. This shortens my time to research before I must leave to go home.
Although I am beyond the point of taking advantage of this, I was severely disappointed that the library does not provide enclosed (and therefore quiet!!!) study carrels for grad students. My undergraduate institution, the U of Michigan, had these and they were quite impressive. Also-- Please continue books by mail; it has been of tremendous benefit to me, thank you!!!
The Penn library could service me better by expanding the engineering library. More space is definitely needed. Most of the journals have to be kept in storage, there are no group study rooms, and the hours are limited.
Having the library open at 8am instead of 8:30am would be helpful. Having only half an hour before a 9am class doesn't help... but having a full hour would make it worthwhile to get some library work done before my classes start for the day. Also, later hours on Friday and Saturday nights would be helpful (I'm a graduate student who's extremely busy during the week, and really only have time to do homework/research on the weekends).
I would love to see the library open earlier, especially on weekends. Also, I would like to see better accomodations made for graduate students (i.e. like private study carrels or a very quiet study area.)
Help educate PhD students on how to access new, relevant databases and resources - for example, Factiva for the Wall St. Journal, and INVESTEXT which has analyst reports on publicly traded companies. Also, I attended a session on finding dissertations. This should be continued in the summer.