Penn Library Service Quality and Impact Study/2004


PAGE 1 of 2  (Questions 1 - 13)

Answer each question in terms of the Library you use MOST often        
 
1=Lowest ---------------------------7=Highest
Rate the Library with regard to:
1
2
3
4
5
6
7
NA
1. Helping me locate and retrieve information effectively on my own
2. Photocopier services
3. Willingness of staff to help me
4. Providing services as promised
5. Staff who are consistently courteous
6. Facilities for group and team study needs
7. Electronic resources (e.g. e-journals, data files, online indexes) I need for my work
8. Facilities for individual study
9. Providing prompt service
10. Printed books and journals I need for my work
11. Staff who have the knowledge to answer my questions
12. Dependability in handling my service problems
13. Providing printed books and journals that library catalogs list as available

Go to Page 2 of 2 (13 quesions to go) You can revise your answers before submitting

 


[Previous Page] [Next Page]