Penn Library Service Quality and Impact Study/2004


PAGE 2 of 2  (Questions 14 - 26)

Answer each question in terms of the Library you use MOST often      
 
1=Lowest ---------------------------7=Highest
Rate the Library with regard to:
1
2
3
4
5
6
7
NA
14. Service hours
15. Information resources that support interdisciplinary research needs
16. The availability of computers and printers
17. Interlibrary loan services
18. Helping me handle the software & related technologies used to access electronic information
19. Providing training in the use of information
20. Providing information resources necessary for my professional or academic achievement
21. Providing electronic tools (e.g. the library web site) that aid my efficiency
22. Helping me stay current with developments in my area of study
23. Helping me critically compare and evaluate information sources
24. The degree of positive impact the library has on my teaching , learning, or research
25. The overall quality of Library service and support for my learning, research or teaching needs
 
1
2
3
4
5
6
7
NA
 
1=Lowest---------------------------7=Highest

Rank by importance

LEAST -------------------- MOST

26. To help us plan for the future, rank the following aspects of library service from most to least important. (Choose a unique rank for each.)
1
2
3
4
5
a. Information resources, including books, journals, databases, and visual media in print and electronic form.
b. Educating users to access and evaluate information effectively.
c. Knowledgeable staff who aid my teaching, study, and research needs.
d. Provision and support for information technologies, for example the search tools found on the Library web site and Courseware
e. Study and teaching facilities, such as seminar rooms and group study spaces.


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