The Penn Library FAQ provides quick reference help on a wide range of questions relating to business research. The FAQ is a knowledge database consisting of 15 broad question categories (e.g. "Finance") and about 500 specific questions (e.g. "How do I find information on venture capital and venture capital firms?") There are several thousand keywords and links that can be used for retrieval. The system allows searching for keywords, phrases, and words in combination. The specific questions and sources in the database reflect librarians’ experience in responding to the questions of Wharton students and faculty, and feedback from the database itself.

This site offers a preview of the product with examples drawn from implementations at Penn and other university business libraries who have adopted the FAQ.


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